Reservations Agent
What the work is
Provides booking or reservation services to customers for travel, accommodation or events.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Consults with customers regarding availability for reservations, including for accommodation, travel, sporting events and restaurants
- Makes bookings or reservations on behalf of customers and provides confirmation
- Maintains accurate records of bookings or reservations, and liaises with other service providers to ensure efficient delivery of reservation information
- Processes payments and issues receipts or invoices to customers
- Handles customer queries and complaints, and provides information to customers regarding cancellation or refund policies
Try it
A simulation and a case study from this kind of work, set in a fictional community theatre with a box office, plus the buying office of a regional department store. They are fictional.
The kind of days you could have
Good days
- A sold-out show starts on time and the audience leaves smiling
- A booking that looked impossible finally clicks into place for a family
- Ranging the new season's products and watching them sell out
Hard days
- A noisy audience member who is spoiling the evening for everyone else
- Standing for hours on a night when the crowd is big and the doors are busy
- Choosing what to buy months ahead, and finding out later you guessed wrong
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 619934, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.