Confirm and prepare the cruise group block
You are the Reservations Coordinator in Front Office.
What is going on
Southern Cross Cruise Passengers have a tentative block of 22 rooms for the night of 3 October before their New Zealand cruise departs from Melbourne. The travel desk has now sent the rooming list with 44 names, two accessible room requirements, three dietary requirements for the group breakfast and a 7:30 am coach transfer. The block is still showing as tentative in the reservations register and the deadline to release unsold rooms is tomorrow. The Front Office Manager wants the block confirmed, rooms allocated, charges routed correctly and the arrival team briefed.
Subject: Southern Cross pre-cruise group block
The Southern Cross cruise group of 22 rooms for 3 October is still tentative and the rooming list arrives from the travel desk next week. I need you to confirm the block, allocate room types from the list, set up the coach transfer note and the group breakfast, and prepare the group arrival sheet for the morning team. Check the reservations register for every room, and make sure the accessible rooms are held for the two guests flagged by Sofia.
Your brief
Convert the tentative group block into confirmed reservations with room types allocated from the rooming list, correct billing instructions, transfer and breakfast notes, and a group arrival sheet that the morning reception team can work from without asking questions.
Work through it
You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.
What someone in this role would produce
- Updated group reservation record with Confirmed status and allocated room types
- Group arrival sheet
- Confirmation message to the Travel Desk Manager
Printing this is a record of what you explored. It is not a certificate or a qualification.