Entertainment Venue Attendant
What the work is
Assists customers in an entertainment venue such as a cinema, theatre, sporting venue or amusement park.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Sells and verifies tickets or passes at entertainment venues
- Provides information to customers regarding locations, timing of services and established bookings
- Assists with setting up signage, seating arrangements and equipment at the venue
- Assists customers in using automated ticketing systems and provides guidance when needed
- Assists customers with finding their seats or designated areas
- Handles any issues or complaints from customers and escalates them as appropriate
- Monitors the behaviour and conduct of customers during events, and assists in crowd control and emergency evacuation if necessary
- Assists to clean and secure the premises after an event
- May sell food, drink or merchandise at an entertainment venue
Try it
A simulation and a case study from this kind of work, set in a fictional community theatre with a box office, plus the buying office of a regional department store. They are fictional.
The kind of days you could have
Good days
- A sold-out show starts on time and the audience leaves smiling
- A booking that looked impossible finally clicks into place for a family
- Ranging the new season's products and watching them sell out
Hard days
- A noisy audience member who is spoiling the evening for everyone else
- Standing for hours on a night when the crowd is big and the doors are busy
- Choosing what to buy months ahead, and finding out later you guessed wrong
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 619931, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.