ICT Support Engineer
What the work is
Develops support procedures and strategies for systems, networks, operating systems and applications development. Solves problems and provides technical expertise and direction in support of system infrastructure and process improvements, and diagnoses and resolves complex system problems.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Diagnoses and resolves technical problems related to hardware, software, networks and systems
- Prioritises and triages incoming incidents and service requests to ensure timely response and escalation
- Diagnoses functionality errors and faults in systems and programming code to ensure systems perform to specification
- Develops, conducts and provides technical guidance and training in application software and operational procedures
- Performs system reviews and assessments, and recommends hardware and software strategies and directions
Try it
A simulation and a case study from this kind of work, set in a small software team at a fictional ferry company, building a booking and refund app. They are fictional.
The kind of days you could have
Good days
- You find a bug that would have caused real trouble, and the team fixes it before launch
- A developer asks for your opinion on a design before they write it
- A release goes out and nobody phones the support line
Hard days
- You find a serious problem the night before a launch everyone has promised
- Someone says testing is slowing things down, and they may be right
- Reproducing a bug that only happens once in a while, on one phone, at one time of day
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 272232, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.