Create a quick reference guide and intranet page for a client application

What is going on

The development team is about to start user acceptance testing of a stock and ordering web application for Kettle and Vine Retail Group. Two store managers will test it and they are not technical. Ben Takahashi needs a short quick reference guide covering sign in, checking stock, raising an order and reporting a problem, and a simple page on the client's intranet that links to the application, the guide and the support contact. The page must use the client's standard layout, work on a desktop and a phone, and the work must be logged against project PRJ-2026-022 in the Project Register.

Your brief

Produce a plain language quick reference guide from the current build, create a simple intranet web page that follows the standard layout and links to the guide and the application, test the page on two devices and record the work against the project.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

• Read the Acceptable Use and Privacy Policy section on intellectual property and confirm who owns the guide and the page you are about to create.
• Open project PRJ-2026-022 in the Project Register and read the scope so the guide covers only the features in the acceptance test.
• Work through the application as a store manager would and write the quick reference guide with numbered steps and screenshots for sign in, stock check, raising an order and reporting a problem.
• Create the intranet page using the standard layout with a heading, a short introduction, links to the application and the guide, and the service desk contact method.
• Test the page on a desktop browser and a phone, check every link and the readability of the text, and fix any problem found.
• Ask Ben Takahashi or a store manager to review the guide for plain language and record their feedback and your changes.
• Log the work in the Project Register notes and raise a ticket in the Service Desk Tickets system so the service desk knows the guide exists.

What someone in this role would produce

• Quick reference guide
• Intranet page with tested links
• Test record for desktop and phone
• Project Register and ticket entries