Front Office Supervisor (Accommodation)
What the work is
Supervises and supports the daily operations of the front desk at an accommodation establishment.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Ensures that the front office team is well-prepared, adequately staffed and meets service standards
- Assigns tasks and responsibilities to accommodation service workers and maintains attendance records and rosters
- Assists in managing guest check-ins, check-outs and enquiries
- Assists with resolving any guest issues or special requests
- Collaborates with the front office manager to optimise room occupancy and assign rooms based on preferences and availability
- Trains and mentors front desk staff with ongoing coaching and feedback, to improve their skills and knowledge
- May perform front office and accommodation reception duties
Try it
A simulation and a case study from this kind of work, set in a country hotel with a bar, a dining room and a front desk. They are fictional.
The kind of days you could have
Good days
- A tricky night is over, the roster held and the whole team is laughing at the end
- A shy new staff member runs a table confidently for the first time
- A guest writes to say a problem was fixed so well that they came back
Hard days
- Two people ring in sick an hour before a Friday night service
- You have to refuse a guest, and the team is watching how you do it
- Cash does not balance at closing and everyone is tired
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 471533, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.