Travel Agency Manager
What the work is
Organises and controls the operations of a travel agency.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Manages and oversees daily operations of a travel agency
- Manages financial aspects of a travel agency, including budgeting, invoicing and financial reporting
- Establishes and maintains relationships with suppliers such as airlines, hotels and tour operators
- Negotiates contracts and agreements with suppliers to ensure competitive pricing
- Provides travel advice and assistance to clients, including booking flights, accommodation and tours
- Implements marketing activities to attract customers to the business
- Resolves customer complaints and queries
- Monitors and evaluates the performance of staff, and provides feedback, training and guidance
Try it
A simulation and a case study from this kind of work, set in a fictional lakeside caravan park and camping ground in the first week of the school holidays. They are fictional.
The kind of days you could have
Good days
- A family returns for the tenth summer and the kids run straight to their favourite spot
- A long, warm evening with the camp kitchen full of people sharing a meal
- A guest leaves a note saying this was the holiday they needed
Hard days
- Rain for three days, with campers bored and cabins damp and every bed full
- Two groups of guests who each think the other is too loud
- A water pump that fails on the busiest weekend of the year
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 161933, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.