Telemarketer
What the work is
Telephones existing and prospective customers to promote goods and services, and obtain sales or arrange sales visits.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Makes outbound calls to existing and potential customers to promote products and services
- Adheres to scripts and guidelines to provide information about products and services to customers over the phone
- Maintains a high level of product knowledge to effectively communicate with customers
- Persuades customers to purchase products or arrange sales visits, and handles customer objections by providing solutions or alternatives
- Records customer details and sales information accurately, and follows up with customers to ensure customer satisfaction and repeat business
- Arranges dispatch of goods and services, information kits and brochures to customers
- Arranges appointments for customers and sales representatives, adhering to availability
- Achieves sales targets and meets performance metrics
Try it
A simulation and a case study from this kind of work, set in a home and garden expo, a call centre desk and a shop window display for a fictional kitchenware brand. They are fictional.
The kind of days you could have
Good days
- A crowd gathers around your demonstration and someone says that is exactly what they needed
- A window display you built draws people in from across the street
- A phone call that ends with the other person laughing and thanking you for being straight
Hard days
- Saying the same pitch for the fortieth time to people who walk past without looking
- A call where someone hangs up as soon as you say hello
- Being asked to say something about the product that you know is not quite true
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 619134, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.