Order Clerk
What the work is
Receives and processes incoming orders for goods and services from inside or outside an organisation.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Receives, checks and records sales orders
- Checks sales orders against inventory records and stock on hand, and prepares invoices
- Provides price and product information to customers
- Complies with operational procedures for receiving, handling, storing and shipping goods
Try it
A simulation and a case study from this kind of work, set in the order desk of a fictional trade supplier that sells garden and landscaping materials. They are fictional.
The kind of days you could have
Good days
- A tricky order is checked, confirmed and on the truck before the customer calls back
- A customer says you were the first person who really listened to what they needed
- A phone-heavy morning where every call ends with a clear next step
Hard days
- The system says something is in stock and the shelf says otherwise
- A customer wants the order changed after it has already been picked
- Back-to-back calls from people who are all in a hurry, and all sure they are first
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 571231, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.