Receive and put away an inbound container

You are a Receiving Officer on the day shift at the Dandenong South distribution centre.

Simulated workplaceEntry missionCAQA Corridor Logistics

What is going on

A forty foot container of Kingfisher Beverages sparkling water arrives at dock 3 at 9:30 am. The consignment note shows twenty pallets of sixty cartons each, but the customer purchase order on the consignment board shows twenty-two pallets. Two of the pallets on the container have leaning stacks and one has a torn wrap. The driver wants to leave within forty-five minutes. The last two Kingfisher containers were short delivered, so the Warehouse Operations Manager has asked for a careful count and clear records. Forklift FL-18 is available and FL-11 is tagged out.

Leanne Kowalczyk, Warehouse Operations Manager
Subject: Inbound container from Kingfisher due at dock 3 this morning

A forty foot container of Kingfisher sparkling water is booked for dock 3 at 9:30 am. I need you to run the receival from start to finish: check the consignment note against the purchase order, count and inspect every pallet, record the receival in the stock register and put the pallets away. The last two Kingfisher containers had short counts, so be careful with the pallet count and note anything on the consignment note before the driver leaves. Follow the goods receival procedure and raise any exception the same shift.

Your brief

Receive the container in line with the goods receival procedure: check the paperwork, count and inspect the pallets, deal with the damaged and leaning pallets, record the receival and exceptions in the stock register, and put the accepted pallets away in the correct bays. Report the shortage so that customer service can contact the customer.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

Read the goods receival and put-away procedure and the forklift and traffic procedure, and confirm on the consignment board which dock and purchase order this delivery is booked against.
Complete the pre-start checklist for forklift FL-18 and record it in the fleet register before moving the first pallet.
Count pallets and cartons as they are unloaded, compare the count with the consignment note and the purchase order, and write the shortage on the consignment note before the driver signs.
Move the two leaning pallets and the torn wrap pallet to the quarantine bay, photograph them and describe the damage in the stock register with the status Quarantine.
Create stock register records for every accepted pallet with customer, product, use-by, quantity and dock, and print put-away labels.
Put the accepted pallets away in the bays directed by the register, respecting the racking weight limits, and confirm each bay in the record.
Report the short delivery and the quarantined pallets to Jordan Mbeki and to customer service on the same shift, and note who you told in the register.
Raise a hazard entry in the incident register if you find any issue on the dock, such as the faded walkway paint, during the receival.

My notes: what did I enjoy, and what surprised me?

What someone in this role would produce

Completed stock register records for all pallets received, including the three quarantined pallets
Annotated consignment note showing the count and the shortage
Forklift pre-start record in the fleet register
A short shift note to the team leader describing the exceptions and who was informed

Printing this is a record of what you explored. It is not a certificate or a qualification.