ICT Sales Assistant
What the work is
Sells computing and telecommunications-related goods and services in a retail or wholesale establishment.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Assists customers in selecting and purchasing computing and telecommunications products
- Provides information and advice on the features and benefits of different computing and telecommunications products
- Demonstrates the use of computing and telecommunications products to customers
- Processes sales transactions, and handles cash and credit card payments
- Maintains knowledge of current and upcoming computing and telecommunications products and technologies
- Tracks online stock levels, and stocks and replenishes computing and telecommunications products on the sales floor
- Handles customer enquiries and resolves issues or complaints
- Maintains accurate records of sales and customer interactions
Try it
A simulation and a case study from this kind of work, set in a fictional electronics and phone store in a regional shopping centre. They are fictional.
The kind of days you could have
Good days
- You help a nervous customer set up their first smartphone and they video-call their grandchildren before they leave the shop
- A customer arrives with a problem and leaves with a solution and a smile
- A new product launch day, with a keen crowd and the team all in good spirits
Hard days
- Customers who know more than you about a product you only learned about yesterday
- A sales target on the wall while the person in front of you only wants a cable
- A device that will not work and a customer who has run out of patience
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 631331, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.