ICT Operations Manager
What the work is
Oversees daily operations of ICT systems and infrastructure in an organisation. Ensures the availability and reliability of servers, networks, hardware and software systems, optimises performance, and coordinates ICT maintenance and upgrades.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Oversees the design, implementation and maintenance of ICT infrastructure to ensure optimal performance and reliability
- Develops and enforces ICT policies, procedures and standards for efficient operations
- Monitors and analyses system performance, and recommends and implements enhancements as required
- Implements disaster recovery and business continuity plans to ensure that critical ICT systems can be quickly restored in case of a disaster or system failure
Try it
A simulation and a case study from this kind of work, set in the technology services department of a fictional regional council. They are fictional.
The kind of days you could have
Good days
- A project that had been sliding for months gets back on track after one honest team meeting
- Everything breaks in testing, so nothing breaks for the public
- A user who dreaded the new system tells you it is actually easier
Hard days
- The system goes down and every person who rings you is certain it is the most important
- A project sponsor who wants more features, the same date and the same budget
- Looking after the old system nobody loves, because everything still depends on it
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 113231, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.