ICT Business Analyst
What the work is
Identifies and communicates with users to formulate and produce a requirements specification to create system and software solutions.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Gathers requirements from stakeholders to define business, technical and functional needs and specifications of a project
- Analyses and interprets data to understand trends to inform ICT systems decisions
- Maps business processes and systems using techniques such as business process modelling
- Evaluates risks associated with ICT initiatives and recommends mitigations
- Creates functional and technical specifications, use cases and workflow diagrams to communicate requirements
- Develops and implements training programs for users, and provides support to ensure effective use of ICT systems
Try it
A simulation and a case study from this kind of work, set in a technology consulting team working with a fictional regional health service on a new booking system. They are fictional.
The kind of days you could have
Good days
- A room of people who disagreed all morning leaves with one plan they all believe in
- You find the real problem behind a request that sounded like something else
- A system you helped shape goes live and the front desk staff say it makes their day easier
Hard days
- Two managers want opposite things and both say theirs is the priority
- A requirement changes three days before a deadline
- You are asked to promise a date for something nobody has yet worked out how to build
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 273232, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.