ICT Account Manager
What the work is
Manages sale of computer hardware, software and services to existing account clients and identifies further sales opportunities within these accounts, builds new account clients, manages customer satisfaction and retention, and coordinates the preparation and presentation of ICT sales proposals and tenders.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Develops and manages lists of prospective clients to establish client relationships and sales opportunities
- Develops and maintains key accounts and portfolio plans
- Acquires and updates knowledge of ICT goods, services and market conditions to differentiate from competition and maximise business opportunities
- Engages with clients to understand their requirements and explain the ICT goods and services that meet their needs
- Engages with existing and prospective clients to promote relevant ICT goods and services
- Follows up with clients to ensure their satisfaction with provided ICT goods and services, and resolves problems that arise
- Coordinates the preparation and presentation of ICT sales reports, proposals and tenders
Try it
A simulation and a case study from this kind of work, set in a fictional supplier of industrial cleaning machines and chemicals, selling to factories and workshops. They are fictional.
The kind of days you could have
Good days
- A demonstration works perfectly and the workshop team start asking real questions
- A customer rings to say the machine you recommended has changed their week
- A long relationship with a factory leads to an easy, friendly order
Hard days
- A delivery is late and an angry customer rings you, not the warehouse
- A customer wants a product that is wrong for the job and pushes you to say yes
- Hours on the road, then a stack of order records to catch up on at night
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 221631, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.