Airline Customer Support Worker
What the work is
Assists customers at an airport with check in, flight delays and general queries.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Assists passengers with ticketing, check-in and directions
- Rebooks flights for customers that are unexpectedly cancelled or delayed
- Assists unaccompanied minors and guests with special requirements to traverse the airport
- Ensures the maintenance of public areas and the safety of customers by reporting incidents
- Reports unattended luggage or suspicious persons
- Responds to passenger enquiries and resolves complaints
Try it
A simulation and a case study from this kind of work, set in airport check-in desks and a small fashion photography studio, two of the many jobs in this group. They are fictional.
The kind of days you could have
Good days
- A stranded passenger gets home tonight because you found a seat
- A photo shoot where every detail, from the light to the outfit, comes together
- A child travelling alone waves goodbye at the gate with a big grin
Hard days
- A cancelled flight and a long line of tired, upset people all looking at you
- Lugging heavy gear and holding a reflector in the heat for hours
- Being told to fix something that is nobody's fault but yours to sort out
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 461931, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.