Complete cabin safety checks and respond to a passenger medical event

What is going on

Your line check is on SB207, a full 34-seat service from Tamworth to Sydney. You will complete the pre-flight cabin safety and security checks, deliver the safety briefing, manage boarding and the cabin during the sector, and complete the post-flight checks, all with the Cabin Services Manager observing. During the sector a simulated passenger medical event will be introduced: a passenger becomes pale, sweaty and unresponsive during descent. You will need to provide first aid, use the cabin oxygen and first aid kit, communicate with the flight crew, decide with them whether to request an ambulance to meet the aircraft, manage the other passengers and report the event afterwards through the Safety Reporting System.

Your brief

Complete every pre-flight and post-flight cabin check to the checklist, deliver the briefing and manage the cabin to the standard, respond to the medical event with correct first aid and communication, and lodge an accurate occurrence report after landing.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

• Review the Safety Policy and the Safety Reporting and Investigation Procedure, then check your own currency in the Crew Training and Qualification Records before sign-on.
• Complete the pre-flight cabin safety and security checks, including emergency equipment, oxygen, first aid kit, seats, exits and the security search of the cabin, and record them.
• Board passengers, giving priority to those needing assistance, deliver the safety briefing and confirm the cabin is secure for departure.
• Provide in-flight service and monitor the cabin, noting any passenger who appears unwell.
• When the medical event is introduced, assess the passenger, provide first aid including oxygen where indicated, and enlist help from any medically trained passenger.
• Communicate the situation to the flight crew using clear, structured information and agree whether to request an ambulance to meet the aircraft.
• Manage the remaining passengers, prepare the cabin for landing and hand the passenger to the ambulance crew with a verbal report.
• Complete the post-flight checks, restock the first aid kit and lodge a Safety Occurrence Report in the Safety Reporting System before the end of the duty period.

What someone in this role would produce

• Completed pre-flight and post-flight cabin check record
• Observer's line check record
• Safety occurrence report for the medical event
• Passenger handover notes