Tourist Information Officer
What the work is
Provides local and regional travel and accommodation information to tourists.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Responds to enquiries from tourists regarding travel and accommodation options
- Provides information about tourist attractions, events and activities
- Assists tourists in planning itineraries and making reservations
- Maintains databases of tourist information
- Receives complaints and resolves issues raised by tourists
- Assists in the development of promotional materials and campaigns
Try it
A simulation and a case study from this kind of work, set in a fictional coastal heritage town with a small museum, walking tours and a visitor centre. They are fictional.
The kind of days you could have
Good days
- A group falls silent at the lookout because of something you just said
- A visitor who planned one night stays three because of your suggestions
- A school group asks questions you have to look up, and you love it
Hard days
- Telling the same story for the fifth time in the same day with a smile
- A booking mix-up where the group is on the footpath and the cafe has closed
- Rain, wind and a group that did not bring the right shoes
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 461633, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.