Quality Assurance Manager
What the work is
Plans, organises, directs, controls and coordinates the deployment of quality systems and certification processes within an organisation.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Liaises with technical, production and operational staff and management to ensure maximum quality outputs
- Updates and issues product specifications
- Oversees the activity of the quality assurance department and team in developing, implementing and maintaining processes and systems designed to ensure the quality and safety of the company's products
- Trains staff to uphold the highest quality standards
- Prepares for audits, reporting and quality improvement initiatives
Try it
A simulation and a case study from this kind of work, set in the compliance and safety office of a fictional factory that makes frozen meals. They are fictional.
The kind of days you could have
Good days
- An external audit finishes and the auditor says your records told the story clearly
- A worker raises a hazard early, and fixing it takes ten minutes instead of causing an injury
- A supervisor who used to roll their eyes at safety starts running the toolbox talk themselves
Hard days
- Being the person who has to say the line cannot go back on until it is fixed
- Chasing paperwork that everyone agrees matters and nobody wants to fill in
- A regulator visits unannounced on the busiest day of the month
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 111631, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.