Insurance Investigator
What the work is
Conducts investigations into insurance claims to ensure their validity.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Examines scenes of incidents resulting in insurance claims to determine causes and effects
- Conducts interviews to assess the validity of claims and identify the parties responsible for accidents, damage and loss, and prepares statements and reports
- Inspects damaged buildings, equipment and motor vehicles
- Interprets policy coverage and determines if coverage applies to claims submitted
- Analyses data and information to identify patterns of fraudulent activity
- Collaborates with law enforcement agencies and other professionals to gather information and evidence
- Conducts surveillance and gathers evidence to support investigations
Try it
A simulation and a case study from this kind of work, set in a loss adjusting firm that works with insurers after property damage. They are fictional.
The kind of days you could have
Good days
- You walk a business owner through what happens next, and they relax for the first time in days
- You spot the detail that makes a messy claim simple
- A fair settlement is reached and both sides shake hands
Hard days
- An owner who has lost a lot wants more than the policy allows
- Two accounts of the same event that do not agree
- Long drives, damp buildings and a stack of photographs to write up
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 531531, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.