Hotel or Motel Receptionist
What the work is
Greets and checks in guests, and looks after their needs on arrival and during their stay in a hotel or motel.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Welcomes guests and checks them in upon arrival
- Provides information to guests about hotel facilities, services and local attractions
- Handles guest enquiries and resolves any issues or complaints
- Takes and processes guest reservations and cancellations
- Handles cash and credit card transactions for guest payments
- Coordinates with housekeeping and maintenance staff to ensure guest rooms are clean and in good condition
- Maintains guest records and updates information in the establishment's booking system
Try it
A simulation and a case study from this kind of work, set in a family-run motel on a busy highway with twenty-four rooms. They are fictional.
The kind of days you could have
Good days
- A tired traveller arrives late and your welcome is what they remember
- You find a way to fit in a family who had nowhere else to go
- A guest writes a note thanking you for a small thing you did
Hard days
- A guest arrives at midnight and the booking is not in the system
- A complaint about noise at one in the morning
- Working alone on the night shift when something goes wrong
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 553231, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.