Hotel or Motel Manager
What the work is
Organises and controls the operations of a hotel or motel to provide guest accommodation, meals and other services.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Directs and oversees hotel or motel reservation, reception, room service and housekeeping activities
- Arranges and supervises hotel or motel security arrangements, and garden and property maintenance
- Manages and supervises hotel or motel staff, including hiring, training and performance evaluation
- Plans and oversees bar, restaurant, function and conference activities occurring in a hotel or motel establishment
- Ensures compliance with health and safety regulations, and liquor and gaming regulations
- Monitors and evaluates the quality of guest services and ensures customer satisfaction
- Manages budgets and financial resources of a hotel or motel, including monitoring expenses and revenue
- Maintains records and prepares reports on hotel or motel operations
Try it
A simulation and a case study from this kind of work, set in a fictional country motel and pub on a highway, busy with truckies, tourists and locals. They are fictional.
The kind of days you could have
Good days
- A tired traveller says it was the best night's sleep they have had in weeks
- The pub is full on Friday night and the bar team is working like clockwork
- A local event fills every room and the town benefits from it
Hard days
- A burst pipe on a full-booking weekend with no rooms to spare
- Refusing to serve a regular who has had too much to drink
- Covering a shift at midnight because someone has not turned up
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 161431, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.