Flight Attendant
What the work is
Provides services for the safety and comfort of aircraft passengers.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Assists passengers with boarding and disembarking the aircraft, and provides assistance and support to passengers with specific needs or medical conditions
- Conducts pre-flight safety briefings and demonstrates the use of safety equipment while ensuring passengers comply with safety regulations and procedures during the flight
- Serves meals, beverages and snacks to passengers during the flight
- Performs emergency procedures in response to in-flight emergencies or equipment malfunctions of the aeroplane
- Makes announcements during the flight and informs passengers about safety procedures and protocols
- Performs safety checks and maintains cleanliness of the aircraft cabin
- Responds to passenger enquiries and resolves any issues or complaints
Try it
A simulation and a case study from this kind of work, set in the cabin of a fictional regional airline, flying short routes between country towns and the city. They are fictional.
The kind of days you could have
Good days
- A nervous first-time flyer lands and tells the whole cabin it was fun
- A full flight is boarded, served and safe, and everyone is thanked on the way out
- A passenger writes to say how kind you were on a day when they badly needed it
Hard days
- Early starts, late finishes and nights away from home with a body clock in knots
- A delay with a cabin full of tired, frustrated people looking at you
- Staying cheerful and alert after twelve hours on your feet
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 461731, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.