Doorperson or Porter
What the work is
Assists guests in an accommodation establishment or passengers in a transport terminal by attending to and carrying luggage, welcoming and escorting guests, and attending to their general needs on arrival and departure.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Welcomes guests or passengers and provides assistance with their luggage
- Escorts guests or passengers to their rooms or designated areas
- Provides information and assistance to guests or passengers regarding the accommodation establishment or transport terminal
- Assists guests or passengers with check-in and check-out procedures
- Handles and stores luggage in a secure and organised manner
- Responds to guest or passenger enquiries and resolves any issues or complaints
Try it
A simulation and a case study from this kind of work, set in a grand old hotel in the city with a busy bar and entrance. They are fictional.
The kind of days you could have
Good days
- A guest pulls out a wallet to thank you, and you say it is a pleasure
- The bar is spotless and the first guests of the night notice
- An older guest arrives frail and leaves smiling, and you made the trip easier
Hard days
- Heavy bags up three flights while the lift is out of order
- A rowdy group makes the lobby loud and you are the first person they see
- Cleaning up the mess at the end of a very long night
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 471932, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.