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Try It by Career Calling

Disability Team Leader

Community and Personal Service WorkersUsually a trade certificate or similar, or several years of experience

What the work is

Oversees disability support and services to deliver person-centric services that help develop individual living skills, and enhance community access and social inclusion, for people with disability in their own homes.

Would you enjoy the work?

These are the main tasks in the official description. Mark how each one sounds to you.

  • Manages a team of disability support workers and ensures efficient running of day-to-day operations
  • Maintains attendance records and rosters for disability support workers
  • Works with government and non-government entities to provide services to clients and organise relevant funding
  • Oversees team training, education and professional development programs
  • Works with Disability Employment Consultants to integrate clients into the workforce
  • Works within relevant guidelines and adheres to codes of conduct to maintain a high standard of care
  • May oversee the provision of home care services for clients

Try it

A simulation and a case study from this kind of work, set in a disability support provider coordinating workers who visit people in their own homes. They are fictional.

The kind of days you could have

Good days

  • A participant you support tells you about a goal they have decided to chase
  • The roster for next week comes together with no gaps and happy workers
  • A worker you mentored handles a hard moment calmly and you see them grow

Hard days

  • A worker calls in sick at six in the morning and a participant depends on the first visit
  • A family member who disagrees with the plan and says so loudly on the phone
  • Being caught between what a participant wants and what the funding allows

Written by Career Calling as a general guide. Real roles vary by employer and place.

Work a mission

Step into a simulated workplace in this field, with a brief from your manager.

Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 422232, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.