Run an NDIS plan review the right way

You are a Support Coordinator in Disability Support Services.

Simulated workplaceIntermediate missionCAQA Willow Community Care

What is going on

Aisha Rahimi is 27, receives daily living supports morning and evening, uses a hoist with two workers and has epilepsy. Her family speak Dari and her plan nominee has complained that the last plan review went ahead without an interpreter, so the family felt decisions were made without Aisha. Her plan review is due on 28 September. Aisha has told workers she wants to spend more time in the garden and would like to attend a women's swimming session at the local pool. Her NDIS plan includes community access hours that are not being used. Anjali Deshpande wants this review to be a model of how Willow does it.

Anjali Deshpande, Disability Services Manager
Subject: Aisha Rahimi plan review with interpreter this time

Aisha's plan review is due on 28 September and her nominee has made a complaint that the last meeting went ahead without a Dari interpreter. This time it must be done properly. Please book an interpreter, prepare the Individual Support Plan Template with Aisha's current goals from her NDIS plan, and read the progress notes from the last month so you can speak to what has been working. The two-worker hoist transfer and the seizure management plan must be reflected in the plan. Record the review in the Client Register and close the loop on the complaint in the Feedback Register.

Your brief

Prepare and run Aisha's plan review with an interpreter, build a support plan around her own goals and her NDIS plan, make sure her safety needs are documented for every worker, and close out the complaint so the family can see what changed.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

Read the Person-Centred Practice and Rights Policy and the Privacy and Client Information Policy and note the requirements for interpreters, consent and supported decision making that apply to Aisha's review.
Review the last month of Aisha's entries in the Progress Notes and Case Log and summarise what has been working and what Aisha has asked for.
Book the Dari interpreter and record the meeting in the Client Register notes, then draft an agenda for the review that starts with Aisha's goals rather than the service schedule.
Complete the Individual Support Plan Template with Aisha and her nominee, linking each goal to her NDIS plan, including the garden and swimming goals and how unused community access hours will be used.
Record the two-worker hoist transfer, the seizure management plan and the emergency response in the health and risk section, and check the Home Environment Risk Assessment is current.
Draft a roster request for the new community access support with the worker preferences Aisha states, including gender and language.
Update the Feedback and Complaints Register entry with the actions taken and draft a short response to the nominee, and update the plan review date in the Client Register.

My notes: what did I enjoy, and what surprised me?

What someone in this role would produce

Review agenda and interpreter booking note
Completed Individual Support Plan agreed by Aisha and her nominee
Roster request for community access
Complaint response and updated register entry
Reflection on what made this review person-centred

Printing this is a record of what you explored. It is not a certificate or a qualification.