Crowd Controller
What the work is
Carries out crowd control duties at entertainment, sporting or recreational venues.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Monitors and controls the movement and behaviour of crowds at entertainment, sporting or recreational venues
- Checks entrants, issues security passes and provides assistance and guidance to individuals requiring directions or information
- Monitors and operates crowd control equipment, such as barriers and gates
- Ensures compliance with venue rules and regulations
- Identifies and resolves potential conflicts or disturbances within the crowd, including by removing people from the premises
- Responds to and manages emergency situations, including evacuations and first aid
- Maintains accurate records and reports of incidents and activities, which may include keeping count of people entering and exiting the venue
Try it
A simulation and a case study from this kind of work, set in a fictional football stadium on match day, and the shopping centre next door. They are fictional.
The kind of days you could have
Good days
- A crowd of thousands files out calmly and every gate runs the way it should
- You spot a problem on the cameras before anyone else even knows it is there
- A lost child is back with their family within minutes of you finding them
Hard days
- Standing at a gate in the rain for hours while people are rude to you
- Telling someone they cannot come in, and having them take it out on you
- A night shift alone in a quiet building where every noise makes you look up
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 452233, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.