Bank Officer
What the work is
Performs a range of duties for a bank, building society, credit union or other financial institution in person, over the phone or online, including customer service, cash reconciliations, loans and other services.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Identifies customer needs and responds to customer enquiries on banking products, policies and services
- Assists customers with opening and closing accounts, updating account information, preparing documentation and online banking
- Ensures customers' forms are filled in correctly and checks customer identification documents
- Verifies records and receipts, reconciles cash balances, and identifies unusual transactions and behaviour
- Processes applications and payments of loans and mortgages, credit cards, term deposits, saving accounts and international money transfers
- Explains and promotes bank services and products to customers and refers them to appropriate financial services
Try it
A simulation and a case study from this kind of work, set in a branch of a small community credit union in a regional town. They are fictional.
The kind of days you could have
Good days
- A first-time saver walks out proud of their new account and card
- You help a customer sort out an online banking problem in five minutes
- The end-of-day count matches to the cent on the first try
Hard days
- A customer is furious about a fee that is not your decision
- The cash does not balance and you have to find out why before you go home
- Having to say no to someone you know from the town
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 531131, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.