Accommodation Service Manager
What the work is
Manages, coordinates, controls and oversees the activities of accommodation service workers.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Plans, organises, coordinates and oversees the work schedules of accommodation service workers
- Ensures accommodation service workers adhere to established standards and procedures
- Coordinates with other departments to ensure smooth operation of accommodation services
- Manages the handling of customer complaints and resolves issues
- Oversees and maintains the inventory of supplies and equipment needed for accommodation services
Try it
A simulation and a case study from this kind of work, set in the housekeeping and front office team of a fictional seaside resort over a long weekend. They are fictional.
The kind of days you could have
Good days
- Every room is ready before the first early arrival, and the team is relaxed about it
- A guest writes to say the room felt like it had been prepared just for them
- You help a housekeeper who was nervous in her first month become the person others ask for tips
Hard days
- Checkout and check in on the same day with half the team off sick
- A guest complaint that is partly fair and partly not, with the whole lobby watching
- A busy weekend where the rooms never seem to stay finished
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 161131, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.