Run a Saturday night bar shift with responsible service

You are a Bar Attendant on the Saturday evening shift in Quay Bar.

Simulated workplaceEntry missionCAQA Harbour View Hospitality

What is going on

Saturday night in Quay Bar has a 30th birthday group of 25 arriving at 8:00 pm, a corporate group dining in Tidewater and steady hotel guest traffic. The Bar Supervisor is on with you. The Restaurant and Bar Manager wants the bar set up to standard, cocktails and standard drinks poured correctly, identification checked for anyone who looks under 25, and any refusal of service handled politely and recorded in the WHS register the same night. Eleven staff have RSA certificates expiring soon and the manager is watching service standards closely.

Tomas Lindqvist, Restaurant and Bar Manager
Subject: Saturday night in Quay Bar and the RSA log

You are on the bar Saturday night with Liam. There is a 30th birthday group of 25 booked from 8:00 pm and a corporate group in the restaurant. I want you across the Responsible Service of Alcohol Policy before the shift: standard drinks, identification checks, signs of intoxication and how we refuse politely. Any refusal goes into the WHS register that night with the time and what you saw. Set up the bar, run the service and complete the end of shift reconciliation.

Your brief

Set up and operate the bar for the shift, apply the Responsible Service of Alcohol Policy to every sale including one refusal role played by your assessor, record the refusal correctly, and complete the end of shift stock and cash reconciliation.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

Read the Responsible Service of Alcohol Policy and list the acceptable forms of identification and the signs of intoxication you will watch for.
Set up the bar: check the cellar and fridge stock against the stock register, prepare garnishes and glassware, and confirm the free water station is in place.
Serve a sequence of orders given by your assessor, pouring standard drink measures and checking identification where required.
Respond to the role played intoxicated guest: refuse service politely, offer water and food, inform the supervisor and arrange safe transport.
Record the refusal in the WHS register as an RSA refusal with the time, description and signs observed.
Deal with a spilt drink on the floor as a slip hazard using the correct signage and cleaning.
Complete the end of shift reconciliation: record beverage consumption for the birthday group, note stock used and identify any variance for the supervisor.

My notes: what did I enjoy, and what surprised me?

What someone in this role would produce

WHS register entry for the RSA refusal
End of shift reconciliation note
Assessor observation checklist for service and refusal
Bar set-up checklist

Printing this is a record of what you explored. It is not a certificate or a qualification.