Coordinate the repatriation of Mr Achterberg to Adelaide

You are a senior funeral arranger coordinating an interstate repatriation.

Simulated workplaceAdvanced missionCAQA Everlasting Funeral Services

This mission touches on a mature theme. It is fictional. If it brings up something hard for you, you can stop at any time and talk to someone you trust.

What is going on

Robert Achterberg, aged 61, died in a workplace incident and the coroner released him on 11 September after autopsy. His wife Fiona wants him buried with his parents in Adelaide next week and a funeral director there, Glenelg Bay Funerals, will receive him. Airline carriage requires a hermetically sealed coffin inside a transport case, an embalming certificate and the documentation the receiving state requires. Priyanka Sharma is embalming the autopsied case today. The family are distressed by the coronial process and have asked for a clear written quote before anything is booked. Lin Zhao wants every step recorded in the case register for the audit.

Lin Zhao, Compliance and Records Manager
Subject: Repatriation of Mr Achterberg to Adelaide

The coroner has released Mr Achterberg and the family want him buried in Adelaide with his parents next week. You will coordinate the interstate repatriation. Confirm the receiving funeral director, the airline requirements for a hermetically sealed coffin, the embalming certificate from Priyanka, and the documents the receiving state needs. Order the sealed coffin and the transport case through the goods ordering process and record every step in the case register. The client care policy applies to the quote: the family must see every disbursement before we book the flight.

Your brief

Plan and coordinate the repatriation end to end: confirm the receiving funeral director and documentation, order the sealed coffin and transport case, coordinate the embalming certificate and flight, and produce an itemised quote and a case record that show the family and an auditor exactly what was done and when.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

Read the client care and pricing policy and the arranging procedure, and list the documents required for interstate carriage and burial in South Australia, including the coroner's release and the embalming certificate.
Contact Glenelg Bay Funerals by role-play or written brief to confirm the receiving arrangements, the burial date and the documents they need from Everlasting, and record the contact in the case register.
Confirm with Priyanka Sharma that the embalming of the autopsied case will be completed and certified in time, and record the planned encoffining and identification check in the mortuary care register.
Order the hermetically sealed coffin and the transport case through the goods ordering process, recording the supplier quote, the order and the expected delivery in the case notes.
Obtain the airline cargo requirements and a freight quote, plan the timing from Bayswater to the airport with Jordan Fairweather, and note the identification checks at each handover.
Produce the itemised quote for Fiona Achterberg showing every disbursement, including freight, the sealed coffin, embalming and the receiving director's fees, and obtain her written approval before booking.
Update the funeral case register through each status, attach the document checklist, and brief the Compliance and Records Manager on what will be filed for the audit.
Draft a short, plain-language email or letter for the family explaining the timeline and who will meet the aircraft in Adelaide.

My notes: what did I enjoy, and what surprised me?

What someone in this role would produce

Repatriation document checklist with the source of each document
Purchase order records for the sealed coffin and transport case
Itemised quote with the family's written approval
Funeral case register entries for each step
Family timeline letter

Printing this is a record of what you explored. It is not a certificate or a qualification.