Open the salon and run the front desk

What is going on

It is Tuesday 15 September and the Client Services Coordinator is at the Geelong site. You are opening South Yarra alone for the first hour and running the front desk until 1:00 pm. The appointment book shows a foils client at 9:00 am who has a patch test on file, a brow tint client who is a new client with a pending patch test, a restyle client who needs a consultation before the stylist arrives, and a bridal party enquiry expected by phone. The float has to be counted and signed, the opening checklist completed, and every client greeted, gowned and prepared before their stylist or therapist is ready.

Your brief

Open the site to procedure, prepare and record the morning clients, take a bridal enquiry booking with a deposit, and hand over a signed opening checklist and an accurate appointment book at 1:00 pm.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

• Read the Opening, Closing and Cash Reconciliation Procedure and complete the opening steps in order, recording the float count and start time in your handover notes.
• Open the Appointment Book for 15 September at South Yarra and update each client's status to Confirmed or Arrived as you contact or greet them.
• Check the Client Records for Renata Kowalski and Lucy Featherstone, confirm which one has a current patch test, and flag the pending test to the therapist before the service.
• Greet the 9:00 am client, confirm the booked service and price, gown and seat her, and record the greeting time in the appointment notes.
• Take a phone enquiry for a bridal party of four on 24 October, create the booking in the Appointment Book with a deposit note and the Client Services Coordinator as the contact.
• Process a retail sale and a service payment through the point of sale steps described in the procedure and record any variance or query for the floor leader.
• Write a short handover note listing what was completed, what is outstanding and any hazard you noticed on the floor, and log any hazard in the WHS and Infection Control Incident Register.

What someone in this role would produce

• Completed opening checklist with float count and signature
• Updated Appointment Book entries for the morning clients and the new bridal booking
• Handover note to the Client Services Coordinator
• Any incident register entry created