Prepare the August simulator support performance report

What is going on

The monthly performance report for the simulator support contract is due to the customer on 14 September. The contract measures availability, priority 1 response time and preventive maintenance completion, and requires a deliverables table and a cost summary. In August the FS-02 motion fault and the GT-04 sound fault reduced availability below the target. The Maintenance Work Orders system holds the closed work orders, the Contract Deliverables Tracker holds every deliverable with its status, and Sonia Ferreira has sent the cost figures by cost centre. The report must reconcile to those sources and be approved by Marcus Thorne before it is submitted.

Your brief

Prepare the August report using the Monthly Contract Performance Report Template so that every figure traces to a source record, performance against each measure is stated with a variance explanation, deliverables and costs are accurate, and the report is ready for general manager approval.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

• Read the Monthly Contract Performance Report Template and the Quality and Integrated Management System Policy and note the approval steps and the reference requirement for every figure.
• Extract every closed work order for the Oakey workshop in August from the Maintenance Work Orders system and calculate availability and priority 1 response times, showing your working.
• List every simulator support deliverable from the Contract Deliverables Tracker with its due date and status, and identify any that is overdue or at risk.
• Prepare the cost summary from the figures provided, calculate the variance against budget for the month and year to date, and explain any variance above five percent.
• Write the executive summary and the variance explanation for availability, stating the cause, the response and the action to prevent recurrence.
• Complete the safety, security and environment section from the WHS Incident and Hazard Register entries for the Oakey workshop.
• Update the tracker record for the August report to Submitted once Marcus Thorne has approved, and file the approved report against the contract.
• Prepare a one page briefing for Marcus Thorne listing the points the customer is likely to question.

What someone in this role would produce

• Completed August performance report
• Availability and response time calculation with source work orders
• Cost summary with variance explanations
• Briefing note for the General Manager
• Updated tracker record