Plan the implementation of the new structured day

You are the Operations Project Officer reporting to the General Manager.

Simulated workplaceAdvanced missionCAQA Ridgeway Correctional Centre

This mission touches on a mature theme. It is fictional. If it brings up something hard for you, you can stop at any time and talk to someone you trust.

What is going on

The contract manager has approved Ridgeway's move to a new structured day from 1 December 2026: unlock moves from 7 am to 7:30 am, program and education blocks lengthen to two hours, evening lock-in moves later and the roster pattern changes from three eight-hour shifts to a mix of ten and twelve hour shifts on some posts. Staff have heard rumours and the union has asked for consultation. Prisoners will need clear communication about changed routines. The Corporate Services Manager has the costings. The General Manager wants an implementation plan for the leadership meeting on 6 October and a planning meeting with department leads chaired and minuted before then.

Marcus Delaney, General Manager
Subject: Implementation plan for the new structured day

The contract manager has approved our move to the new structured day from 1 December, with a later unlock, longer program blocks and a revised roster pattern. I need an implementation plan I can take to the leadership team on 6 October: what changes for each unit, the roster and post allocation impact, consultation with staff and the union, communication to prisoners, risks and how we will know it is working. Greg has the costings. Chair a planning meeting with the department leads and minute it.

Your brief

Chair a planning meeting with the department leads, then produce an implementation plan for the new structured day that covers unit-by-unit changes, roster and post allocation impacts, staff and union consultation, prisoner communication, risks and controls, and measures of success, ready for the leadership meeting on 6 October.

Work through it

You do not need to do it all. Doing a few of these will show you what the work is like. Your ticks and notes stay on this device.

Read the Work Health and Safety Policy roster limits and the Hazard and Risk Register fatigue entry and note the constraints the new shift pattern must respect.
Prepare an agenda and chair a planning meeting with the six department leads, recording decisions, actions and owners in formal minutes.
Model the roster and post allocation impact for one unit across a fortnight in the Roster and Post Allocation system and identify vacant posts and overtime exposure.
Draft the consultation approach for staff and the union, including timing, what will be consulted on and how feedback will be recorded and answered.
Draft the prisoner communication plan covering unit meetings, notices in plain language, interpreter needs and how requests and complaints about the change will be handled.
Write the risk section identifying at least six risks, including fatigue, unlock security and program disruption, with controls and owners.
Define five measures that will show the change is working by March 2027 and who reports them.
Assemble the implementation plan with a timeline from 6 October to 1 December and a page of resource implications drawn from the costings.

My notes: what did I enjoy, and what surprised me?

What someone in this role would produce

Planning meeting agenda and minutes
Roster impact model for one unit
Implementation plan with consultation, communication, risk and measures sections
Timeline and resource summary

Printing this is a record of what you explored. It is not a certificate or a qualification.