Liaison Officer
What the work is
Establishes and facilitates communication between individuals, community groups, organisations and governments.
Would you enjoy the work?
These are the main tasks in the official description. Mark how each one sounds to you.
- Represents individuals, community groups, organisations and governments at meetings, forums and events to promote dialogue and understanding
- Mediates and resolves conflicts and disputes between parties
- Conducts research and analysis to identify stakeholder needs and priorities
- Prepares reports, presentations and other communication materials, and develops and implements strategies to improve communication and cooperation
- Monitors and evaluates the effectiveness of communication and engagement activities
Try it
A simulation and a case study from this kind of work, set in a busy electorate office in a country town, working for a local member of parliament. They are fictional.
The kind of days you could have
Good days
- A worried resident leaves knowing who to call and what to do next
- A local issue you raised finally gets a proper answer from an agency
- A community event runs smoothly and people say they feel listened to
Hard days
- An angry caller needs you to help with something that is not in your power to fix
- The member wants a quick response on a topic you are still checking
- Long hours at election time, with people on all sides of an argument
Written by Career Calling as a general guide. Real roles vary by employer and place.
Work a mission
Step into a simulated workplace in this field, with a brief from your manager.
Description and tasks: Australian Bureau of Statistics, Occupation Standard Classification for Australia, 2024, Version 1.0 (opens another site), occupation 221332, used under a Creative Commons Attribution 4.0 licence. The skill guide above is our plain English summary.